I logged this with Epicor and it has stumped him and he asked to refer to our IT admin…which our servers and network infrastructure is looked after by an external company. This has been logged with them but they have not look at it yet.
When we upgraded to 10.1.600.13 back in December for some reason it stopped working and the consultant pointed it to the test server…not good but it worked. When we upgraded to 10.2 this could not be done as something the backend has changed that meant this was no longer possible.
We have uninstalled and reinstalled help just in case there was a corruption.
Epicor said that they think that something seems to be masking the IIS via server host name and ip address as well.
Anyone else seen anything like this??