We are running into an issue where a customer pays for an order, we put a deposit payment on it (through cash receipt entry). Say the customer then cancelled part of the order. I now have a payment stuck in the deposit of the order.
I think using the deposit billing credit memo feature in invoice entry is the solution. I cannot get mine to post though. These are the steps that I am taking:
Financial Management>Accounts Receivables>General Operations>Invoice Entry
- New Deposit Billing Credit Memo
- Enter order number that the deposit payment was originally entered to
- Enter the full amount owed to the customer in the extended price field
- Select the correct tax category
This is where I am stuck. It does not allow me to post this. I believe because the GL is not balanced. Does anyone know how to do this? Or know a better solution to crediting the customer a deposit payment?
Thanks in advance.