Version 10.2 - Reminder Letter Generation

(John Gillenwater) #1

Has anyone had trouble using AR Reminder Letter Generation in 10.2? I have used this function many times with other versions but for some reason, cannot get it to work on a new site that implemented with 10.2.

When they do the “Get Customers” search to start the process, no customers ever come up. Yet the user has full blown security and we’ve tried with multiple user logins. The Workforce ID looks good too.

Any ideas would be greatly appreciated.

John Gillenwater

(Mark Damen) #2

Do any customers have a Reminder Group set?