We have run into an issue in which two users accounts are responsive and sluggish 99 percent of the time.
What happens is they go into an NCR to updates and when the screen comes up, its constant hour glassing and shows No response for several minutes. When user types in the comments fields, the same issue occurs, sometimes worse.
Steps done to troubleshoot:
- Changed to a laptop with more RAM
- Clear user cache in the client
- Had user logon to my laptop to do the steps, hourglassing still persisted.
- Logged in on my laptop and on users laptop with my account, they are able to do their tasks with no delay.
Is there anything that can be done with the user account to speed it up? I have searched for user maintenance but do not see anything in Epicor.
Any assistance would be greatly appreciated