I’ve got one user that can’t get data for Sales Order Shipment Status for one company. It works fine for a different company. I’ve tried removing all personalizations but it’s still getting nothing. It’s a tracker in Executive Analysis. Hoping someone has seen something similar.
Can they see this entry from Shipment tracker? (Might it be a Work Force/Territory permission issue?)
She can see the shipments. Nothing has changed that I can think of, as it was working fine before.
Maybe try deleting company access in User Account Maintence and re-adding?
Any field security in one company and not another?
I have encountered the same problem.
I tried deleting company access fore the company that is not returning data and re-adding with no change.
Updating the Work Force record for the user in the Company affected to “View All Territories” appears to be the solution, in our situation.