Sales order does not match the pack customer

(Andy Young) #1

In “Customer Shipment Entry” when we select “New Pack” and then put in an order number, we get an error that says, “sales order does not match the pack customer” we can not click passed this error, so we can not ship.

(Andy Young) #2

We discovered that there was a Pack ID number 0 that was created earlier in the day. To solve the problem we had to delete the 0 pack ID. Once we did that, we could ship like normal again.