I had a conversation with some people today as to what it would take for Support to move away from the current FTP site for Customer to Support and Support to Customer transfers. The tooling, infrastructure and technology aspects are solved. What do you think is the most logical approach for our customers (you) to authenticate to transfer files to cause the least amount of disruption while being the best future-proof option?
- Authenticate using epiccare credentials (the system we use for support tickets)
- Authenticate using epicweb credentials (how the FTP currently works)
- Authenticate using a different provider (how the internal project formally named Cirrus now just Upgrade Services currently works)
- Why only one option? How about many?! How about all of the things being options?!?!
I will use this as a crowd sourced data point when I submit the formal request while making no promises that other voices won’t outvote me.
Thank you for taking the time to vote. I really appreciate it