User cannot Mass Delete in Payment Entry. The error message states that checks have been printed, BUT NO CHECKS have been printed. This is user specific. Other users can Mass Delete. I have exported all UNPOSTED records from the Check Header; none of them have check numbers assigned. Therefore none have been printed.
Is there a lock file or flag that is user specific that might be causing this? How to correct?
Problem corrected by removing personalizations for user:
login as a Security Manager. Go to System Management > Utilities > Personalization Purge. Search for the affected user’s name and choose the list of all items to appear. Delete all the items from the list for the specific user and then try to login again as the problem user. It should be successful. But if it errors again, go back to Personalization Purge; there may be two more listed. Delete those. Login as the problem user again; you should not receive the error message.