In Part Maintenance, we quite often use the functionality of being able to enter in a Customer Part Number and it will automatically resolve to and open Our Part Maintenance record in Epicor instead of prompting us to create a new part number every time.
So, for example, if we typed Customer Part Number: CustPart01 into the Part field of Part Maintenance, Part Maintenance would automatically pull Our Part Maintenance Record of F000RAC01 associated with that Customer Part Number in the Customer Part Cross Reference table.
Since we migrated from Epicor 9 to Epicor 10 it seems that only a handful of Customer Part Numbers are working and bringing through Our Part Maintenance record automatically even though these Customer Parts are in the Customer Part Cross Reference table.
Are we missing any sort of settings on these Parts or Customer Parts to setup this automatic connection between the two parts in Part Maintenance?
Thank you for any help you can provide!!!