Is anyone else noticing an issue with the e-mail notifications not coming in from the E10 forum? It looks like our spam filtering service is bouncing them all since late last week. The from address is showing up random_chars@amazonses.com instead of the the forum@epiusers.help like they were before.
Thanks,
Josh
aidacra
(Nathan your friendly neighborhood Support Engineer)
2
Just wanted to make sure it wasn’t something outside of our control. I’ll look into it on our side. Perhaps something got tagged automatically and it’s bouncing them now.
I just sent one and as far as I can see the from is coming from the correct location http://jcg.pictures/gdgetgh9kLZR.png
And we are passing DKIM which should placate most SPAM filters
We (Amazon SeS) is in one Black List SORBS-SPAM however this is normal since they are a mass email sending service they get put on lists all the time and then de-listed, our NO-SPAM score is 9/10
I’m sure you’d have been inundated by others by now if it were wide spread. I will reach out to our filtering service to see what they can deduce. It’s indicating that they are hard bouncing the e-mails which would make it sound like it was a problem with our exchange environment. However, I had it set up so that the forum e-mails wouldn’t come in unless i released them.
I’ll relay more info tomorrow once i track down what’s going on.