Lone Terminal Services user get "Epicor.exe has stopped working"


(Calvin Krusen) #1

Nearly all users access E10 via Terminal Services, and one user is having problems as soon as they login.

Where are all the users cache files stored?
I beleive that are in \c:\ProgramData\Epicor\ as that folder has folders for each userid.

But there are also files with the userid appended to them. Like:

App.PlantEntry.PlantForm_CustLayerInfo_ckrusen.xml

These are in sub folders of:
c:\ProgramData\Epicor\<server-xxx>\3.1.400.0\<companyID>\

Okay to delete these too?


(Jose C Gomez) #2

The normal default cache is at C:\ProgramData\Epicor
However if you are using terminal server I recommended that you set the AlternateCache location for the users to be user specific. (this is not the default setting)

This is a property of the sysconfig file (client) possible values and variables are outlined in the administration guide (page 142)
https://epicweb.epicor.com/doc/Docs/Epicor10_techrefSystemAdministration_102100.pdf

This ensures that each user has their own cache and that one corrupted user doesn’t affect others.