Issue: We do not get any demand signal for when custom packaging needs to be made. What is the best way to use Epicor to trigger this demand without making it a line item on the sales order?
Description: We used to put packaging items as lines on sales orders. So you would have a line for part 1234 and another for part 1234-packaging. The customers requested that we stop putting the packaging as a separate line so now we do not know when to start production on the packaging or how many to make.
Possible solution: Create a checkbox in orderdtl that is checked when that particular line requires packaging. It would send out an email with the details of the line and the quantity. A dashboard would display all of the open lines with that checkbox checked. The engineer could pick from the dashboard which jobs to create and it would match up those jobs to the sales order.
Any reason why this solution would not work? Are there any other solutions I should propose to the engineers?