I am really hoping someone can help me figure out this odd behavior in E10:
When user is printing Job Travelers, we have an old job that will print periodically print instead of the new job. This happens several times a week and has led to a lot of confusion when people are moving quickly. To be clear - the old closed job prints and the desired new job does not print at all. Here is what I’ve done so far to troubleshoot:
- Intercepted the xml from System Monitor for the “wrong job” - the data is indeed for the OLD JOB. so this is not a printing issue. Note that it is the SAME old job that prints every time.
- Reinstalled client on users computer. This behavior only happens for this user, which is probably noteworthy.
After the new client install, we are still experiencing the same issue. Any thoughts or wisdom?
Thanks , Alice