Epicor Client Print Error


(Ken Nash) #1

Only one user is getting this error when he tries to print to client. I cleared cache, removed personalization. Should I reinstall?


(Nathan your friendly neighborhood Support Engineer) #2

If you have another user log into this workstation, and log into the ERP client, do they see the same error message doing the same activity?

Does this error message occur after a specific printer is selected or before?

Which version of ERP are you currently on?


(Ken Nash) #3

I logged in and didn’t get an error. Error occurs during the printer selection pop up.

10.1.400.28.

Thanks


(Nathan your friendly neighborhood Support Engineer) #4

Possible that the list of printers in Devices and Printers is different between you and your user?


(Ken Nash) #5

I can check. We logged in on the same pc, as the same PC user.

I will have him log in on another pc as well.