E10.2.100.x - Telemetry - Collects Data and Sends to Epicor

e10

(Haso Keric) #1

In E10.2.100.x I noticed a popup show up in the Admin Consoles which stated that telemetry is enabled by default and you can opt-out by reading the Admin Consols Help, which did not mention telemetry at all.
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The checkbox is located in the Companies Properties
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Does anyone know how much Data Epicor Collects int more detail? Upon further Inspection the Telemetry DLL exists also on the Client side as well (not just Server). Does it send each time you click a ToolClick or Open/Close any form?

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I am certain this data is used for good so Epicor can make better decisions based on analytics what to focus on. However, if you would like to opt-out do you opt-out of it all or is certain information still sent?

As a Publicly Traded company with Defense Contracts, always under the microscope of auditors. It would be very important to us to see a list about detailed data that is collected. If anyone runs into one - please share.


After E10.1.400.22 to E10.2.300.2 upgrade, client hangs for 2 minutes after each program (window) is opened
Ability to Send Telemetry Insights to Our Azure
Would you / How would you want to get contacted because of Telelmetry issues?
(Bart Elia) #2

I’ll track that down. I thought we had a doc on that. The data I have seen is which forms and tabs have been clicked on client side. Perf numbers on server side. It should be doc’d somewhere. I’ll alert the correct folks and you are VERY welcome to ask support.


(Chris Conn) #3

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(Mark Wonsil) #4

It might be useful to have an Opt-In model that gives users control of what is being sent:

Opt In:
:white_check_mark: Server Performance Data
:white_check_mark: Server Error Events
:white_check_mark: Client Error Events
:x: Financial Information
:white_check_mark: Copy Me on Telemetry Data

There might be more participation.

A special THANK YOU users who do send telemetry data. Everyone who sells something rarely knows how customers use products. That information is incredibly useful to making a better product and identifying where things get broken. It also lets companies know where either more training should be done or re-evaluate development priorities.

Mark W.


(Bruce Ordway) #5

The data includes… IP addresses
collected information is… non-identifiable
Can both be true?


(Mark Damen) #6

Yeah I guess they can. Server IP address is 172.16.0.100, client 1 address 172.16.0.5, client 2 address 172.16.0.10. That internal network could be any company in the world. J


(Bruce Ordway) #7

Yes, makes sense if the IP’s are like those you’d find in E10 logs.

What I was wondering about is if an origination IP could also included somehow.
Not the IP addresses of log data lines… but a header IP address of site where the log was sent from?


(Mitesh Choksi) #8

We could also do with last 2 octates of the IPv4 address or interface ID of IPv6 used to send and nothing more.


(Bart Elia) #9

OK, rallied the appropriate folks internally.
First, there was an overview video done on this so I wanted to post that to set some context…

Next, knowing this audience being a little more tech savvy than most, I assume you will want some examples. We are documenting that so will have something in regular docs and a KB article as soon as possible (If you want a jump start, open Fiddler and peek at the Telemetry Message Header to get an idea what we are collecting).

Lastly, I continue to hope for the day that when opted in, we will get an exception logged in house that generates a customer ticket and you get an email stating which patch the fix is in.

Additionally, we are looking at the navigation folks are doing through the UI - form open, tab click, toolbar click, to see the ‘normal’ flows users take in their day to day jump to ease data entry issues folks have complained about for years. We don’t care about what data is in what fields and don’t track that - just the navigation to speed that for users going forward. Some prelim analysis I saw last month was pretty enlightening and wonderful to leverage in design discussions.

I want to make sure this is above board so appreciate the poke - regulatory concerns are critical. I have no issue trying to dig out the details to alleviate concerns.


(Jose C Gomez) #10

Thanks @Bart_Elia and @hasokeric moving to Expert’s Corner


(Israel Valdez) #11

IP addresses are stripped out of the collected data: https://blogs.msdn.microsoft.com/applicationinsights-status/2018/02/01/all-octets-of-ip-address-will-be-set-to-zero/