I’ve been dealing with this problem for years, but I haven’t found any solution.
It’s pretty hard to describe without showing, but I believe that our CRM implementation from years ago was corrupt and we have been carrying it with us ever since.
Duplicate Customer/Ship To Contacts
In many of my customers, I see repeated contacts of the same entity have been added many times.
They are clearly the same PerCon, but there is no way to delete them as they are linked to sales orders/quotes in the system.
I haven’t the foggiest idea about how this could be fixed.
If anyone has run into something similar, I would love to hear about how you tackled it.