BPM Workflow to Generate Email Alert


(Alice Elizabeth Smith) #1

Hello all,

I am hoping someone can help me figure out why my data directive isn’t working. I want to generate an email notification when a new line is received on the rcvdtl table. I feel like this should work but alas…nothing. (FYI, I have tested that our email configuration is set up properly in Company Maintenance so the issue isn’t there.)

Here are a couple of screenshots:

emailTemplate

Any thoughts? Does this somehow correlate with Global Alerts, which I have limited understanding of?


(Nick Vaughan) #2

try putting the email address in the “From” field that you have set up in the Company Maintenance form. I believe I used the one on the right, but I cannot remember. Give both a shot!


(Pierre Hogue) #3

I like to make sure the conditions are working by placing a Message before the e-mail… At least it can help to debug…

Pierre


(Kevin Simon) #4

Out of curiosity, try changing it to synchronous versus asynchronous. In E9 you had to set up the BPM Action Process, which is the Epicor process that runs when you send it asynchronously. If you get one synchronously, that could point to your problem.

The other thing you may want to ensure is that the email is on the same domain. If you’re sending it to another domain (such as a gmail address), sometimes there are settings on your email server that have nothing to do with Epicor that need modified.

Disclaimer: I’m not sure if E10 still uses the BPM Action Process. All my clients with email coming out of BPM’s have not had issues when going from E9 to E10, so I’ve had no reason to dig into how Epicor is doing this in E10 or if there are changes.

Hope that helps.
Kevin Simon
SimsTrak Consulting


(Brandon Anderson) #5

This has to match what you have set up in your company maint. In 10.1 you can leave it blank and it will use the company maint value, in 10.2 it seems like you have to put in in there. Epicor Alert won’t work.

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(Alice Elizabeth Smith) #6

It works!! Thank you!