Altec not processing all of the print run

Yahoo Archive
1
2
Hi

We are having an issue with Altec and batches of invoices.

Sometimes when we send a batch of print jobs to Altec, we may send eg 70 pages but Altec only shows up 39 pages in the Processes queue.

If we find the missing documents and send them individually to Altec they process correctly.

Any suggestions? This happens about once per week but we invoice every day.

Chris Thompson
3
Make sure you have setup your document correctly to identify change of invoice, make sure that ALL the identifiers are always in the same exact position on the pages. I've had to re-do our a few times eventually I settled fro a single line at the top of every page not re-sizable that contains any identifying information FORM | KEY1 | KEY2 | KEY 3 etc.. in small font.

Hope this helps, I've also had success with froms which can not handle a random line of text at the top of the page with doing it and turning the text "WHITE" APM still detects it but its invisible to end user.


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com

     Â


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:16 AM, Chris Thompson <chriselectrix@...> wrote:

 
<div>
  
  
  <p>Hi<br>

We are having an issue with Altec and batches of invoices.

Sometimes when we send a batch of print jobs to Altec, we may send eg 70 pages but Altec only shows up 39 pages in the Processes queue.

If we find the missing documents and send them individually to Altec they process correctly.

Any suggestions? This happens about once per week but we invoice every day.

Chris Thompson

</div>
 


<div style="color:#fff;min-height:0;"></div>

4
I would say they are definitely set up right as when you process the same invoice as a single invoice it works. 

Chris Thompson

On 14 Oct 2013, at 15:27, Jose Gomez <jose@...> wrote:

 

<div id="ygrps-yiv-465122949ygrp-text">
  
  
  <p></p><div dir="ltr"><div class="ygrps-yiv-465122949gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Make sure you have setup your document correctly to identify change of invoice, make sure that ALL the identifiers are always in the same exact position on the pages. I&#39;ve had to re-do our a few times eventually I settled fro a single line at the top of every page not re-sizable that contains any identifying information FORM | KEY1 | KEY2 | KEY 3 etc.. in small font.</div>

Hope this helps, I've also had success with froms which can not handle a random line of text at the top of the page with doing it and turning the text "WHITE" APM still detects it but its invisible to end user.


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:16 AM, Chris Thompson <chriselectrix@...> wrote:

  
<div>
  
  
  <p>Hi<br>

We are having an issue with Altec and batches of invoices.

Sometimes when we send a batch of print jobs to Altec, we may send eg 70 pages but Altec only shows up 39 pages in the Processes queue.

If we find the missing documents and send them individually to Altec they process correctly.

Any suggestions? This happens about once per week but we invoice every day.

Chris Thompson

</div>
 


<div style="color:#fff;"></div>


</div>
5
Yes but sometimes when you send a batch of stuff in the fields get slightly shifted. Look at one of the batches within APM and check a page taht did not make it, see if the identifying fields are highligted correctly?


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com

     Â


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:40 AM, Chris Thompson <chriselectrix@...> wrote:

 
<div>
  
  
  <p></p><div>I would say they are definitely set up right as when you process the same invoice as a single invoice it works. <br><br><div><span>Chris Thompson</span></div></div><div class="ygrps-yiv-737832229im"><div><br>On 14 Oct 2013, at 15:27, Jose Gomez &lt;<a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a>&gt; wrote:<br>


 

<div>
  
  
  <p></p><div dir="ltr"><div class="ygrps-yiv-737832229gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Make sure you have setup your document correctly to identify change of invoice, make sure that ALL the identifiers are always in the same exact position on the pages. I&#39;ve had to re-do our a few times eventually I settled fro a single line at the top of every page not re-sizable that contains any identifying information FORM | KEY1 | KEY2 | KEY 3 etc.. in small font.</div>

Hope this helps, I've also had success with froms which can not handle a random line of text at the top of the page with doing it and turning the text "WHITE" APM still detects it but its invisible to end user.


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com

     Â


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:16 AM, Chris Thompson <chriselectrix@...> wrote:

 
<div>
  
  
  <p>Hi<br>

We are having an issue with Altec and batches of invoices.

Sometimes when we send a batch of print jobs to Altec, we may send eg 70 pages but Altec only shows up 39 pages in the Processes queue.

If we find the missing documents and send them individually to Altec they process correctly.

Any suggestions? This happens about once per week but we invoice every day.

Chris Thompson

</div>
 


<div style="color:#fff;"></div>


</div>


</div>
 


<div style="color:#fff;min-height:0;"></div>

6
Which section of Altec do I do that in?

Chris Thompson

On 14 Oct 2013, at 15:51, Jose Gomez <jose@...> wrote:

 

<div id="ygrps-yiv-311935192ygrp-text">
  
  
  <p></p><div dir="ltr"><div class="ygrps-yiv-311935192gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Yes but sometimes when you send a batch of stuff in the fields get slightly shifted. Look at one of the batches within APM and check a page taht did not make it, see if the identifying fields are highligted correctly?</div>


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:40 AM, Chris Thompson <chriselectrix@...> wrote:

  
<div>
  
  
  <p></p><div>I would say they are definitely set up right as when you process the same invoice as a single invoice it works.&nbsp;<br><br><div><span>Chris Thompson</span></div></div><div class="ygrps-yiv-311935192im"><div><br>On 14 Oct 2013, at 15:27, Jose Gomez &lt;<a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a>&gt; wrote:<br>


 

<div>
  
  
  <p></p><div dir="ltr"><div class="ygrps-yiv-311935192gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Make sure you have setup your document correctly to identify change of invoice, make sure that ALL the identifiers are always in the same exact position on the pages. I&#39;ve had to re-do our a few times eventually I settled fro a single line at the top of every page not re-sizable that contains any identifying information FORM | KEY1 | KEY2 | KEY 3 etc.. in small font.</div>

Hope this helps, I've also had success with froms which can not handle a random line of text at the top of the page with doing it and turning the text "WHITE" APM still detects it but its invisible to end user.


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:16 AM, Chris Thompson <chriselectrix@...> wrote:

  
<div>
  
  
  <p>Hi<br>

We are having an issue with Altec and batches of invoices.

Sometimes when we send a batch of print jobs to Altec, we may send eg 70 pages but Altec only shows up 39 pages in the Processes queue.

If we find the missing documents and send them individually to Altec they process correctly.

Any suggestions? This happens about once per week but we invoice every day.

Chris Thompson

</div>
 


<div style="color:#fff;"></div>


</div>


</div>
 


<div style="color:#fff;"></div>


</div>
7
8
The invoices aren't in the file that gets processed. 

Chris Thompson

On 14 Oct 2013, at 15:51, Jose Gomez <jose@...> wrote:

 

<div id="ygrps-yiv-38777459ygrp-text">
  
  
  <p></p><div dir="ltr"><div class="ygrps-yiv-38777459gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Yes but sometimes when you send a batch of stuff in the fields get slightly shifted. Look at one of the batches within APM and check a page taht did not make it, see if the identifying fields are highligted correctly?</div>


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:40 AM, Chris Thompson <chriselectrix@...> wrote:

  
<div>
  
  
  <p></p><div>I would say they are definitely set up right as when you process the same invoice as a single invoice it works.&nbsp;<br><br><div><span>Chris Thompson</span></div></div><div class="ygrps-yiv-38777459im"><div><br>On 14 Oct 2013, at 15:27, Jose Gomez &lt;<a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a>&gt; wrote:<br>


 

<div>
  
  
  <p></p><div dir="ltr"><div class="ygrps-yiv-38777459gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Make sure you have setup your document correctly to identify change of invoice, make sure that ALL the identifiers are always in the same exact position on the pages. I&#39;ve had to re-do our a few times eventually I settled fro a single line at the top of every page not re-sizable that contains any identifying information FORM | KEY1 | KEY2 | KEY 3 etc.. in small font.</div>

Hope this helps, I've also had success with froms which can not handle a random line of text at the top of the page with doing it and turning the text "WHITE" APM still detects it but its invisible to end user.


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:16 AM, Chris Thompson <chriselectrix@...> wrote:

  
<div>
  
  
  <p>Hi<br>

We are having an issue with Altec and batches of invoices.

Sometimes when we send a batch of print jobs to Altec, we may send eg 70 pages but Altec only shows up 39 pages in the Processes queue.

If we find the missing documents and send them individually to Altec they process correctly.

Any suggestions? This happens about once per week but we invoice every day.

Chris Thompson

</div>
 


<div style="color:#fff;"></div>


</div>


</div>
 


<div style="color:#fff;"></div>


</div>
9
10
If they are not in the file then you have an issue in the crystal side.


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile
E: jose@…

http://www.josecgomez.com
     Â


Quis custodiet ipsos custodes?


On Wed, Oct 16, 2013 at 11:29 AM, Chris Thompson <chriselectrix@...> wrote:

 
<div>
  
  
  <p></p><div>The invoices aren&#39;t in the file that gets processed. <br><br><div><span>Chris Thompson</span></div></div><div><br><div class="ygrps-yiv-1058600184im">On 14 Oct 2013, at 15:51, Jose Gomez &lt;<a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a>&gt; wrote:<br>


 

<div>
  
  
  <p></p><div dir="ltr"><div class="ygrps-yiv-1058600184gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Yes but sometimes when you send a batch of stuff in the fields get slightly shifted. Look at one of the batches within APM and check a page taht did not make it, see if the identifying fields are highligted correctly?</div>


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com

     Â


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:40 AM, Chris Thompson <chriselectrix@...> wrote:

 
<div>
  
  
  <p></p><div>I would say they are definitely set up right as when you process the same invoice as a single invoice it works. <br><br><div><span>Chris Thompson</span></div></div><div><div><br>On 14 Oct 2013, at 15:27, Jose Gomez &lt;<a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a>&gt; wrote:<br>


 

<div>
  
  
  <p></p><div dir="ltr"><div class="ygrps-yiv-1058600184gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Make sure you have setup your document correctly to identify change of invoice, make sure that ALL the identifiers are always in the same exact position on the pages. I&#39;ve had to re-do our a few times eventually I settled fro a single line at the top of every page not re-sizable that contains any identifying information FORM | KEY1 | KEY2 | KEY 3 etc.. in small font.</div>

Hope this helps, I've also had success with froms which can not handle a random line of text at the top of the page with doing it and turning the text "WHITE" APM still detects it but its invisible to end user.


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com

     Â


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:16 AM, Chris Thompson <chriselectrix@...> wrote:

 
<div>
  
  
  <p>Hi<br>

We are having an issue with Altec and batches of invoices.

Sometimes when we send a batch of print jobs to Altec, we may send eg 70 pages but Altec only shows up 39 pages in the Processes queue.

If we find the missing documents and send them individually to Altec they process correctly.

Any suggestions? This happens about once per week but we invoice every day.

Chris Thompson

</div>
 


<div style="color:#fff;"></div>


</div>


</div>
 


<div style="color:#fff;"></div>


</div>


</div>
 


<div style="color:#fff;min-height:0;"></div>

11
Where do I find that XML?

Chris Thompson

On 16 Oct 2013, at 16:35, Karen Schoenung <kschoenung@...> wrote:

 

<div id="ygrps-yiv-816238704ygrp-text">
  
  
  <p></p><div class="ygrps-yiv-816238704WordSection1"><p class="ygrps-yiv-816238704MsoNormal"><span style="font-size:11.0pt;color:#1F497D;">Are they in the XML created when the batch is created?</span></p><p class="ygrps-yiv-816238704MsoNormal"><span style="font-size:11.0pt;color:#1F497D;"> &nbsp;</span></p><div><div style="border-top:solid #B5C4DF 1.0pt;"><p class="ygrps-yiv-816238704MsoNormal"><b><span style="font-size:10.0pt;">From:</span></b><span style="font-size:10.0pt;"> <a rel="nofollow" target="_blank" href="mailto:vantage@yahoogroups.com">vantage@yahoogroups.com</a> [<a rel="nofollow" target="_blank" href="mailto:vantage@yahoogroups.com">mailto:vantage@yahoogroups.com</a>] <b>On Behalf Of </b>Chris Thompson<br><b>Sent:</b> Wednesday, October 16, 2013 10:29 AM<br><b>To:</b> <a rel="nofollow" target="_blank" href="mailto:vantage@yahoogroups.com">vantage@yahoogroups.com</a><br><b>Subject:</b> Re: [Vantage] Altec not processing all of the print run</span></p></div></div><p class="ygrps-yiv-816238704MsoNormal"> &nbsp;</p><p class="ygrps-yiv-816238704MsoNormal">&nbsp; </p><div id="ygrps-yiv-816238704ygrp-mlmsg"><div id="ygrps-yiv-816238704ygrp-msg"><div id="ygrps-yiv-816238704ygrp-text"><div><p class="ygrps-yiv-816238704MsoNormal">The invoices aren&#39;t in the file that gets processed.&nbsp;</p><div><p class="ygrps-yiv-816238704MsoNormal"><span class="ygrps-yiv-816238704apple-style-span">Chris Thompson</span></p></div></div><div><p class="ygrps-yiv-816238704MsoNormal"><br>On 14 Oct 2013, at 15:51, Jose Gomez &lt;<a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a>&gt; wrote:</p></div><blockquote><div><p class="ygrps-yiv-816238704MsoNormal">&nbsp; </p><div id="ygrps-yiv-816238704ygrp-text"><div><div><p class="ygrps-yiv-816238704MsoNormal"><span>Yes but sometimes when you send a batch of stuff in the fields get slightly shifted. Look at one of the batches within APM and check a page taht did not make it, see if the identifying fields are highligted correctly?</span></p></div></div><div><p class="ygrps-yiv-816238704MsoNormal"><br clear="all"></p><div><div><p class="ygrps-yiv-816238704MsoNormal"><span><br><b><span style="color:#333333;">Jose C Gomez</span></b></span></p></div><div><p class="ygrps-yiv-816238704MsoNormal"><b><span style="font-size:7.5pt;color:#666666;">Software Engineer</span></b></p></div><div><p class="ygrps-yiv-816238704MsoNormal"> &nbsp;</p></div><div><p class="ygrps-yiv-816238704MsoNormal"><b><span style="color:#666666;"><br></span></b><span style="font-size:7.5pt;color:#FF6600;">T: </span><span style="font-size:7.5pt;">904.469.1524 mobile</span></p></div><div><p class="ygrps-yiv-816238704MsoNormal"><span style="font-size:7.5pt;color:#FF6600;">E:</span><span style="font-size:7.5pt;"> <a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a><br><a rel="nofollow" target="_blank" href="http://www.josecgomez.com"><span style="color:#FF6600;">http://www.josecgomez.com</span></a><br><a rel="nofollow" target="_blank" href="http://www.linkedin.com/in/josecgomez"><span style="font-size:12.0pt;text-decoration:none;"><img border="0" id="ygrps-yiv-816238704_x0000_i1025" src="http://www.josecgomez.com/images/linkedin.png"></span></a>&nbsp;<a rel="nofollow" target="_blank" href="http://www.facebook.com/josegomez"><span style="font-size:12.0pt;text-decoration:none;"><img border="0" id="ygrps-yiv-816238704_x0000_i1026" src="http://www.josecgomez.com/images/facebook.png"></span></a>&nbsp;</span><a rel="nofollow" target="_blank" href="http://www.google.com/profiles/jose.gomez"><span style="text-decoration:none;"><img border="0" id="ygrps-yiv-816238704_x0000_i1027" src="http://www.josecgomez.com/images/google.png"></span></a>&nbsp;<a rel="nofollow" target="_blank" href="http://www.twitter.com/joc85"><span style="text-decoration:none;"><img border="0" id="ygrps-yiv-816238704_x0000_i1028" src="http://www.josecgomez.com/images/twitter.png"></span></a>&nbsp;<a rel="nofollow" target="_blank" href="http://www.josecgomez.com/professional-resume/"><span style="text-decoration:none;"><img border="0" id="ygrps-yiv-816238704_x0000_i1029" src="http://www.josecgomez.com/images/wp.png"></span></a>&nbsp;<span><a rel="nofollow" target="_blank" href="http://www.josecgomez.com/feed/"><span style="text-decoration:none;"><img border="0" id="ygrps-yiv-816238704_x0000_i1030" src="http://www.josecgomez.com/images/rss.png"></span></a>&nbsp;<a rel="nofollow" target="_blank" href="http://www.usdoingstuff.com"><span style="text-decoration:none;"><img border="0" id="ygrps-yiv-816238704_x0000_i1031" src="http://www.josecgomez.com/images/uds.png"></span></a></span></p></div><div><p class="ygrps-yiv-816238704MsoNormal"><span lang="LA" style="color:black;"><br></span><b><i><span lang="LA" style="font-size:7.5pt;color:black;">Quis custodiet ipsos custodes?</span></i></b></p></div></div><p class="ygrps-yiv-816238704MsoNormal"> &nbsp;</p><div><p class="ygrps-yiv-816238704MsoNormal">On Mon, Oct 14, 2013 at 10:40 AM, Chris Thompson &lt;<a rel="nofollow" target="_blank" href="mailto:chriselectrix@...">chriselectrix@...</a>&gt; wrote:</p><div><p class="ygrps-yiv-816238704MsoNormal">&nbsp; </p><div><div><div><div><p class="ygrps-yiv-816238704MsoNormal">I would say they are definitely set up right as when you process the same invoice as a single invoice it works.&nbsp;</p><div><p class="ygrps-yiv-816238704MsoNormal">Chris Thompson</p></div></div><div><div><p class="ygrps-yiv-816238704MsoNormal"><br>On 14 Oct 2013, at 15:27, Jose Gomez &lt;<a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a>&gt; wrote:</p></div><blockquote><div><p class="ygrps-yiv-816238704MsoNormal">&nbsp; </p><div><div><div><p class="ygrps-yiv-816238704MsoNormal"><span>Make sure you have setup your document correctly to identify change of invoice, make sure that ALL the identifiers are always in the same exact position on the pages. I&#39;ve had to re-do our a few times eventually I settled fro a single line at the top of every page not re-sizable that contains any identifying information FORM | KEY1 | KEY2 | KEY 3 etc.. in small font.</span></p></div><div><p class="ygrps-yiv-816238704MsoNormal"><span> &nbsp;</span></p></div><div><p class="ygrps-yiv-816238704MsoNormal"><span>Hope this helps, I&#39;ve also had success with froms which can not handle a random line of text at the top of the page with doing it and turning the text &quot;WHITE&quot; APM still detects it but its invisible to end user.</span></p></div></div><div><p class="ygrps-yiv-816238704MsoNormal"><br clear="all"></p><div><div><p class="ygrps-yiv-816238704MsoNormal"><span><br><b><span style="color:#333333;">Jose C Gomez</span></b></span></p></div><div><p class="ygrps-yiv-816238704MsoNormal"><b><span style="font-size:7.5pt;color:#666666;">Software Engineer</span></b></p></div><div><p class="ygrps-yiv-816238704MsoNormal"> &nbsp;</p></div><div><p class="ygrps-yiv-816238704MsoNormal"><b><span style="color:#666666;"><br></span></b><span style="font-size:7.5pt;color:#FF6600;">T: </span><span style="font-size:7.5pt;"><a rel="nofollow">904.469.1524</a> mobile</span></p></div><div><p class="ygrps-yiv-816238704MsoNormal"><span style="font-size:7.5pt;color:#FF6600;">E:</span><span style="font-size:7.5pt;"> <a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a><br><a rel="nofollow" target="_blank" href="http://www.josecgomez.com"><span style="color:#FF6600;">http://www.josecgomez.com</span></a><br><a rel="nofollow" target="_blank" href="http://www.linkedin.com/in/josecgomez"><span style="font-size:12.0pt;text-decoration:none;"><img border="0" width="32" height="32" id="ygrps-yiv-816238704_x0000_i1032" src="cid:"></span></a>&nbsp;<a rel="nofollow" target="_blank" href="http://www.facebook.com/josegomez"><span style="font-size:12.0pt;text-decoration:none;"><img border="0" width="32" height="32" id="ygrps-yiv-816238704_x0000_i1033" src="cid:"></span></a>&nbsp;</span><a rel="nofollow" target="_blank" href="http://www.google.com/profiles/jose.gomez"><span style="text-decoration:none;"><img border="0" width="32" height="32" id="ygrps-yiv-816238704_x0000_i1034" src="cid:"></span></a>&nbsp;<a rel="nofollow" target="_blank" href="http://www.twitter.com/joc85"><span style="text-decoration:none;"><img border="0" width="32" height="32" id="ygrps-yiv-816238704_x0000_i1035" src="cid:"></span></a>&nbsp;<a rel="nofollow" target="_blank" href="http://www.josecgomez.com/professional-resume/"><span style="text-decoration:none;"><img border="0" width="32" height="32" id="ygrps-yiv-816238704_x0000_i1036" src="cid:"></span></a>&nbsp;<span><a rel="nofollow" target="_blank" href="http://www.josecgomez.com/feed/"><span style="text-decoration:none;"><img border="0" width="32" height="32" id="ygrps-yiv-816238704_x0000_i1037" src="cid:"></span></a>&nbsp;<a rel="nofollow" target="_blank" href="http://www.usdoingstuff.com"><span style="text-decoration:none;"><img border="0" width="32" height="32" id="ygrps-yiv-816238704_x0000_i1038" src="cid:"></span></a></span></p></div><div><p class="ygrps-yiv-816238704MsoNormal"><span lang="LA"><br></span><b><i><span lang="LA" style="font-size:7.5pt;">Quis custodiet ipsos custodes?</span></i></b></p></div></div><p class="ygrps-yiv-816238704MsoNormal"> &nbsp;</p><div><p class="ygrps-yiv-816238704MsoNormal">On Mon, Oct 14, 2013 at 10:16 AM, Chris Thompson &lt;<a rel="nofollow" target="_blank" href="mailto:chriselectrix@...">chriselectrix@...</a>&gt; wrote:</p><div><p class="ygrps-yiv-816238704MsoNormal">&nbsp; </p><div><div><div><p>Hi<br><br>We are having an issue with Altec and batches of invoices. <br><br>Sometimes when we send a batch of print jobs to Altec, we may send eg 70 pages but Altec only shows up 39 pages in the Processes queue. <br><br>If we find the missing documents and send them individually to Altec they process correctly. <br><br>Any suggestions? This happens about once per week but we invoice every day. <br><br>Chris Thompson</p></div></div></div></div></div><p class="ygrps-yiv-816238704MsoNormal"> &nbsp;</p></div></div></div></blockquote></div></div></div></div></div></div><p class="ygrps-yiv-816238704MsoNormal"> &nbsp;</p></div></div></div></blockquote></div><div><p class="ygrps-yiv-816238704MsoNormal"><span style="color:white;"></span></p></div></div></div></div><p></p>

</div>
12
They are in the crystal print preview which we print to Altec. 

Chris Thompson

On 16 Oct 2013, at 16:59, Jose Gomez <jose@...> wrote:

 

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  <p></p><div dir="ltr"><div class="ygrps-yiv-115254980gmail_default" style="font-family:verdana, sans-serif;font-size:small;">If they are not in the file then you have an issue in the crystal side.</div></div><div class="ygrps-yiv-115254980gmail_extra"><br clear="all"><div>

Jose C Gomez
Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?


On Wed, Oct 16, 2013 at 11:29 AM, Chris Thompson <chriselectrix@...> wrote:

  
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  <p></p><div>The invoices aren&#39;t in the file that gets processed.&nbsp;<br><br><div><span>Chris Thompson</span></div></div><div><br><div class="ygrps-yiv-115254980im">On 14 Oct 2013, at 15:51, Jose Gomez &lt;<a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a>&gt; wrote:<br>


 

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  <p></p><div dir="ltr"><div class="ygrps-yiv-115254980gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Yes but sometimes when you send a batch of stuff in the fields get slightly shifted. Look at one of the batches within APM and check a page taht did not make it, see if the identifying fields are highligted correctly?</div>


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:40 AM, Chris Thompson <chriselectrix@...> wrote:

  
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  <p></p><div>I would say they are definitely set up right as when you process the same invoice as a single invoice it works.&nbsp;<br><br><div><span>Chris Thompson</span></div></div><div><div><br>On 14 Oct 2013, at 15:27, Jose Gomez &lt;<a rel="nofollow" target="_blank" href="mailto:jose@...">jose@...</a>&gt; wrote:<br>


 

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  <p></p><div dir="ltr"><div class="ygrps-yiv-115254980gmail_default" style="font-family:verdana, sans-serif;font-size:small;">Make sure you have setup your document correctly to identify change of invoice, make sure that ALL the identifiers are always in the same exact position on the pages. I&#39;ve had to re-do our a few times eventually I settled fro a single line at the top of every page not re-sizable that contains any identifying information FORM | KEY1 | KEY2 | KEY 3 etc.. in small font.</div>

Hope this helps, I've also had success with froms which can not handle a random line of text at the top of the page with doing it and turning the text "WHITE" APM still detects it but its invisible to end user.


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?


On Mon, Oct 14, 2013 at 10:16 AM, Chris Thompson <chriselectrix@...> wrote:

  
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  <p>Hi<br>

We are having an issue with Altec and batches of invoices.

Sometimes when we send a batch of print jobs to Altec, we may send eg 70 pages but Altec only shows up 39 pages in the Processes queue.

If we find the missing documents and send them individually to Altec they process correctly.

Any suggestions? This happens about once per week but we invoice every day.

Chris Thompson

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