We are on Epicor version 10.0.7.4 with no maintenance/support and no scope to go back on maintenance (can buy another ERP system for less than the back dated maintenance). As part of the install Altec doc-link3 was installed but nothing was ever configured,
I am revisiting this, to see if I can get this working to email purchase orders, order acknowledgements and invoices.
I have managed to map our modified purchase order within Altec and it seems to correctly identify the document “printed” as an emf and it appears in the complete documents within Altec and it then submits this to the scheduled tasks within output management - when Altec tries to process this it is coming up with status Failed and an error saying
At least one of the From or Sender fields is required, and neither was found.
As part of the mapping of the document I mapped the PrimaryEmail field (the recipient) and the EntryPersonEmail (buyer email) included on the purchased order.
I have all of the super helpful Altec and Epicor documentation and there isn’t really any guidance on how to set this up. I’ve looked in the Yahoo archives of the vantagehelp.com but lots of references are made to documents which are no longer available.
Can anyone who has any experience on APM give me some kind of guidance on what I a missing in configuring the document/routing so that APM can email this